Q. What kind of canvas do you use?
 
A. We use Epson PremierArt™ Water Resistant Canvas. This is a 100% acid free, cotton/polyester blend canvas that resists cracking as well as moisture, and has a beautiful glossy surface.

Q. Do you apply a UV protective coating to the canvas print?
 
A. Yes. We spray each finished print with PremierArt™ Print Shield, to enhance the longevity of the print. Recent testing by Wilhelm Research gives this paper/spray combination an estimated life of 65 years before any noticeable fading occurs.

Q. Do you use pigmented inks?
 
A. Yes. We use only 7 color, Epson UltraChrome™ pigmented Ink, for the highest quality reproductions available.

Q. What is your return policy?
 
A. If your order arrives damaged, or you are unsatisfied with the product in any way, please contact From Photo 2 Canvas customer service within 5 days of receipt of order for a replacement or refund. We will gladly replace any damaged items free of charge.

Please note that returns must be shipped back in their original box and packing material. All return orders must have a copy of the original receipt included. Please do not ship any prints back to From Photo 2 Canvas without first obtaining a return authorization number from Customer Service.

Q. What type of files do you accept?

A. We accept .jpg and .tif files.

Q. Do you provide cropping, color enhancement or scratch removal?

A. Because of pixel dimensions and/or the aspect ratio of files/pictures we receive, cropping the image may be necessary. Our technicians will provide minor touch-ups and color or contrast adjustments to each picture we receive at no charge.

Q. Can I order an unstretched, unframed print?

A. We offer complete packages only, which includes your picture on canvas, stretched and framed. By offering complete packages, we are able to provide the best pricing available on the internet.