Q. How it works
A. Zero % down and no payment until your painting is
finished and approved. We are so confident in the quality
of our paintings were extending this unprecedented
offer for a limited time. Once your painting is finished
we will send you an email showing the completed painting.
When you approve the painting your credit card will
be billed. We will run an authorization upon receipt
of the order to make sure there are sufficient funds
available. This offer applies to credit card orders
only.
Q. What is the process?
A. We take your photo or digital image and turn it
into a one of a kind oil painting on canvas. The painting
is done by professional artists and is 100% hand painted.
We offer two options; painting only or painting stretched
and framed using one of our museum quality Renaissance
frames.
Q. Why buy from us?
A. Our paintings are done in the realistic/realism
style. This has been the preferred portrait painting
method for centuries. Your commissioned work is painted
true to life by one of our classically trained artists.
All of our painters specialize in this style and have
over 240 years of combined experience.
Q. Do you do rush orders?
A. Unfortunately, it's impossible for use to produce
a professional grade painting in less than 3 weeks.
Each layer requires a curing/drying time before a
subsequent layer can be applied. Completion time also
varies with the complexity of the work.
Q. Can I see an image of the completed painting
before it is shipped?
A. Once the painting is complete, we will send you
a digital image via email for your approval, prior
to shipping. Very rarely do one of our paintings need
modifications, but if you think it's necessary we certainly
will accommodate you.
Q. What is your return policy?
A. We offer a 100% guarantee. If you are not satisfied
with your oil painting, simply contact us within 15
days of receipt for a refund. If the product arrives
damaged you must keep the original box and packing
material for FedEx inspection.
Q. How long will it take to receive my oil
on canvas painting?
A. It takes approximately 4-6 weeks from the date
the order is placed.
Q. Do you charge extra for pictures with more
detailed backgrounds?
A. No, we charge the same price no matter how much
detail is in the background of the picture. However,
the price varies depending on how many subjects are
in the picture.
Q. What kind of photo will give me the highest
quality painting?
A. First, the picture should be crisp and in focus.
The details of the faces, in particular, should be clear
and have distinctive characteristics.
Q. Do you accept photos taken by a professional
photographer?
A. Pictures taken by professional photographers look
great! The only thing we require is that the name and
phone number of the studio/photographer who took the
picture is provided. We will contact them in order to
get the necessary waiver to reproduce the picture.
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